Tag Archives: CEO

Want Company Culture? Just Do Stuff

From time to time I am interviewed for various podcasts or magazine articles about entrepreneurship, business, and the like. Besides the inevitable telling of the infamous Lovesac story, I get asked a lot about company culture–often referred to as “corporate culture,” which I bristle to just by nomenclature alone. (It is for this reason that you’ll never see us refer to “Lovesac Corporate.” Instead we use “Headquarters.”) But I digress…

Company culture is in the eye of the beholder. If people who work at Lovesac think our company culture sucks–then it sucks. If people who work at Lovesac think our company culture is awesome–then it is awesome. What people on the outside think doesn’t matter very much–except, of course, when it comes to attracting talent. Either way, it is my fault. And what’s really crazy is that after all these years, I can confidently say it always both sucks and is awesome at the same time…because you can’t please everybody all the time. Just get used to that.

But I find the perception from the outside is that Lovesac seems to have a really cool, alive, and vibrant culture. So I get asked that question over and over: How do you build company culture? My anti-climactic response: Do stuff. I vlogged about it…
                        We do some weird things at Lovesac HQ to keep things interesting…

Have an idea? Think of something that sounds fun, or cool, or interesting? Do it. Try it. Spend a buck and go for it. Many “cultural” events don’t cost much or even cost anything. A week ago while I was out of the office visiting Lovesac stores one of our HQ Sac’rs took it upon themselves to throw a spontaneous “Chips and Dips” party at like 3pm on a weekday. They gave a few days’ notice, sent an email around to everyone at HQ and who knew–they had an amazing turnout of chips and dips and people from all departments just hanging out, having a good time on a random Thursday.

You know you have culture when you don’t have to “do” it all.

But until that day–just do things. Whether you are the “boss” or not. We all end up spending most of our waking hours not with the ones we love, but with those we work with. It is kind of sad you think about it–but it is the human condition. With all of the time we must spend at work, it might as well not suck. And as I remind all department heads at Lovesac when we have our Tuesday meeting (which itself is a brick in the wall of our culture here): If our culture at Lovesac rocks–its your fault. If our culture at Lovesac sucks–its your fault.

The truth is: Its all our faults. Every last one of us is part of a company culture, and what are we doing to make it not suck.

Get off the couch and go make something happen.

— Shawn

Lovesac Founder & CEO

The Lovesac Story Unabridged: Episode 2 / 50

The saga of the Lovesac story continues with this second installment on my daily CEO vlog called “Get Off the Couch.” I do my best to recount every gory detail that went into the earliest days of the Lovesac–before it was even called a Lovesac! It was really just this huge not-beanbag thing that I had made and people loved.

I had to put it away for 2 years to serve a mission for my church and when I came back I had the good fortune to meet Dave Underwood–who became the head of Product Development at Lovesac and is still here today, 18 years later. Whether you are a budding entrepreneur or just someone who likes a good story, the history of Lovesac won’t disappoint…and I’ve never told it like this before, to anyone.

Enjoy. And subscribe to my channel on YouTube!

— Shawn

Thursday Thought: OUR Holiday

Internal email sent to all Lovesac employees: Dec 23, 2015

No one has ever become poor by giving. 
— Anne Frank
 
To my Lovesac Family,
I am so grateful for retail. For some people, “the Holidays” is really just a couple of days each year….a mad rush to squeeze in some shopping and wrapping and cooking to prepare for all of the craziness of holiday dinners, visits to and from extended family, and everything else that comes along with it.
Our Holiday is more-than-a-month-long event. We are subjected to all of the frenetic energy, timeless music, and that extra little bit of goodwill that comes (or should come) with the Holiday Season for a stretch of many weeks. After 15 Lovesac Christmases, I still absolutely love it, and I would encourage all of us not to “wish it away.” Just like many of the best things in life, the Holidays will come with all of its accompanying high stress, low funds, and limited time…but the Holidays will also go, and then we’re just left with winter.
Thanks to ALL OF OUR collective hard work, we have put ourselves in a position where we can, and should just relax and enjoy it. SO PLEASE—MAKE THE EFFORT TO ENJOY IT! Why don’t you go ahead and TAKE FRIDAY OFF…all of you! I know—its generous.  🙂  But seriously, TAKE IT COMPLETELY OFF and be totally PRESENT with the ones you love.
Find every opportunity to give. Take the time over the next few days to open more doors, illicit more smiles, tip a little larger, anger a little slower, share more Holiday well-wishes, and generally SPREAD THE LOVE. Nothing matters more than love, and we get to be its namesake—in furniture form.
Please enjoy this fantastic video that reminds us that there are many ways to give, and of the power behind our smallest of actions. Its worth the watch:

I love you. I appreciate what you do to keep us all mutually employed and feeling successful this year. We are all in this together, and we all owe each other for our collective success.
Merry Christmas, Happy belated Hanukkah, and HAPPY HOLIDAYS TO US ALL!
Feel good. We’ve earned it.
— Shawn